@extends('marketing._layout') @section('title', __('Terms of service — :brand', ['brand' => config('branding.site_title', 'Pitchbar')])) @php $brand = config('branding.site_title', 'Pitchbar'); $contactEmail = config('mail.from.address', 'support@example.com'); $effectiveDate = config('branding.terms_effective_date', now()->format('F j, Y')); @endphp @section('content')

{{ __('Legal') }}

{{ __('Terms of service') }}

{!! __('These terms govern your use of :brand (the “Service”). By creating an account, embedding the widget, or otherwise using the Service, you agree to these terms. If you do not agree, do not use the Service.', ['brand' => e($brand)]) !!}

{{ __('Effective date:') }} {{ $effectiveDate }}

{{ __('1. The Service') }}

{{ __(':brand is an AI-powered website chat widget and operator console. We provide hosting for your agents, knowledge ingestion, retrieval, large-language-model responses, lead capture, and an inbox where your team can take over conversations from the AI. Specific capabilities, quotas, and limits are described on the pricing page and in your active subscription.', ['brand' => $brand]) }}

{{ __('2. Your account') }}

{{ __('3. Acceptable use') }}

{{ __('You agree not to use the Service to:') }}

{{ __('We may suspend or terminate accounts that violate this section, with or without notice, depending on severity.') }}

{!! __('4. Your content & data') !!}

{!! __('You retain ownership of the data you submit to the Service: knowledge sources, agent configuration, conversation transcripts, leads, and associated metadata (“Customer Data”). You grant us a worldwide, non-exclusive, royalty-free license to process Customer Data solely as needed to operate, secure, support, and improve the Service for you.') !!}

{{ __('You represent that you have all rights necessary to submit Customer Data and that doing so does not violate any law or third-party right.') }}

{!! __('5. Visitor data & privacy') !!}

{{ __('When you embed the widget on your site, visitor messages, IP-derived signals, and any contact details they submit pass through the Service. You are the controller of that data; we are the processor. You must:') }}

{{ __('Our handling is described in our') }} {{ __('Privacy Policy') }}{{ __(', which is incorporated by reference.') }}

{{ __('6. AI output disclaimer') }}

{{ __('AI responses are generated based on the knowledge sources you supply and the underlying language model. They may contain inaccuracies, omissions, or unintended outputs. You are responsible for:') }}

{{ __('The Service must not be used as the sole source of medical, legal, financial, or other regulated advice without human review.') }}

{!! __('7. Subscriptions, billing, & refunds') !!}

{{ __('8. Third-party services') }}

{{ __('The Service integrates with third-party providers (large-language-model APIs, vector stores, payment processors, OAuth-based knowledge sources such as Notion or Google Drive, and your configured outgoing webhooks). Their availability, latency, and pricing are outside our control, and your use of those services is subject to their own terms.') }}

{{ __('9. Service availability') }}

{{ __('We aim for high availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or emergency response that briefly affects the Service. We are not liable for downtime caused by third-party providers or by force majeure.') }}

{{ __('10. Termination') }}

{{ __('11. Intellectual property') }}

{{ __('The Service, including software, design, and trademarks, is owned by :brand and its licensors. Nothing in these terms grants you ownership of the Service. Feedback you provide may be used by us without obligation.', ['brand' => $brand]) }}

{{ __('12. Disclaimers') }}

{!! __('THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT AI OUTPUTS WILL BE ACCURATE.') !!}

{{ __('13. Limitation of liability') }}

{{ __('TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICE. OUR AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE FEES YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.') }}

{{ __('14. Indemnification') }}

{{ __('You agree to defend and indemnify :brand against claims arising from (a) your Customer Data, (b) your use of the Service in violation of these terms, or (c) your violation of any law or third-party right.', ['brand' => $brand]) }}

{{ __('15. Changes to these terms') }}

{{ __('We may update these terms from time to time. Material changes will be announced via the Service or by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.') }}

{{ __('16. Governing law') }}

{{ __('These terms are governed by the laws of the jurisdiction in which the operator of :brand is established, without regard to conflict-of-law principles. Disputes will be resolved in the courts of that jurisdiction unless required otherwise by law.', ['brand' => $brand]) }}

{{ __('17. Contact') }}

{{ __('Questions about these terms? Email') }} {{ $contactEmail }}.


{{ __('Operators deploying :brand: this template is reasonable boilerplate but is not legal advice. Adjust to reflect your jurisdiction, business model, and consult counsel before relying on it in production.', ['brand' => $brand]) }}

@endsection